Helpline and Online Support for Vulnerable Citizens Launched by Birmingham City Council

Published: 8th Apr 2020

The City Council have launched an online form and emergency phone line which will be answered by trained staff.

New Emergency Phone line for Birmingham Citizens

The City Council have launched an emergency phone line which will be answered by trained staff in the contact centre.  The telephone number is 0121 303 1116 and will be available Monday – Friday from 9am – 5pm.  The support on offer is for those citizens in in critical need who have received a letter from NHS England stating they are in a priority group or those that are self-isolating for shorter periods but are unable to rely on family or friends for adequate practical support.  This may be in relation to:

  • Emergency food supplies
  • Household essentials
  • Medication support
  • Social contact

They will be signposting and connecting vulnerable citizens who have no assistance from family or friends and need help to voluntary organisations and community groups for support, which may be provided by the Council or the Voluntary Sector.

The referral form is also self-services and is available on the website here: –

Support for Carers

Birmingham Carers hub are providing a support service for carers in the city.  They can be contacted on 0333 006 9711 from 9.30am – 4.30pm Monday to Friday.  Alternatively, you can email the carers hub at: