How to report abuse

You should tell someone you trust.

In an emergency phone 999.

If you think there has been a crime contact the police straightaway.

Call West Midlands Police on 0345 113 5000 or 101. From outside the West Midlands phone 0345 113 5000.

If it is not an emergency and you want to report adult abuse please call the “Adults & Communities Access Point” (ACAP) on 0121 303 1234 and press option 2 on your keypad

You may also email your concerns but we would encourage you to call us first wherever possible to ensure that we are aware of your concerns. 

Please send any e-mail messages for ACAP to the inbox.

If you need to send secure and sensitive information to ACAP and if you have an` approved government secure email address there is a secure GCSX inbox:

If you are a member of staff (paid or unpaid) from any organisation / agency please confirm your telephone call by sending a completed copy of the Multi-agency alert form by email or by fax: 0121 303 6245

Access the Multi Agency Alert Form here, a Microsoft Word version is also available.


Out of Hours Access

In an emergency outside office hours, on weekends and during Bank Holidays phone the Emergency Duty Team on 0121 675 4806 or the police and tell them you are worried about possible adult abuse. They will then put you in touch with the right person to talk to.

The Emergency Duty Team is available at the following times:

5.15pm to 8.45am (Monday to Thursday) or 4.15pm to 8.45am (Friday to Monday)


Someone who is a ‘Person in a Position of Trust’

If your enquiry is about someone who is in a ‘PERSON IN A POSITION OF TRUST’ please phone 0121 303 1157 or email

You can find out more about this in: Person in Position of Trust Protocol 2016.


Other teams and contacts

Please be aware that you can also contact directly the hospital social work teams, the mental health social work teams where they are the appropriate team for the person you are concerned about. Please see contact details below.

Mental Health

Central Birmingham – Phone: 0121 303 5188

South Birmingham – Phone: 0121 301 2830

North Birmingham – Phone: 0121 464 5123

Hospital social-work teams

Good Hope Hospital
Phone: 0121 424 7880

Heartlands and Solihull Hospital
Phone: 0121 424 1622

Moseley Hall Hospital
Phone: 0121 442 3509

Royal Orthopaedic Hospital
Phone: 0121 685 4194

Sandwell and West Birmingham Hospital
Phone: 0121 507 4623 or 0121 507 4622 or 0121 507 4626

Queen Elizabeth Hospital
(part of University Hospitals Birmingham) – Phone: 0121 371 4593

West Heath Hospital
Phone: 0121 627 8237

Reporting child abuse

If you have a concern about the safety or welfare of a child or young person, please contact the Children’s Advice and Support Service (CASS)

Telephone: 0121 303 1888 


Outside of office hours, please contact Emergency Duty Team.

Telephone: 0121 675 4806

Find out more about child protection on the  Birmingham Safeguarding Children Board website